1. PRICE AND TERMS
Prices and terms are subject to change without notice.
The copyright of the photographs and/or digital images provided by the photographer remains the property of the photographer. The copyright of the designs and layouts made by Dekora Album.
3. SHIPPING INFORMATION
We ship all orders by FedEx / UPS / Purolator / Canpar / Loomis / DHL unless otherwise requested. In those cases where the only shipping address available is a P.O. Box number, the order is shipped through the Canada Post Office. It is the studio’s responsibility to provide Dekora Album with current shipping information.
4. DAMAGED PACKAGES
Damaged packages are the responsibility of the common carrier. Please refuse damaged packages when you suspect the merchandise is damaged as well. Please inspect all packages within 24 hours of receipt and notify Dekora Album.
5. RETURNS AND EXCHANGES
As goods are specially made to order and approved by customer, we will only accept returns or exchanges for manufacturing defects. In any case, returns will only be accepted by prior arrangement with Dekora Album.
We will charge the full amount of an order when the order form is received. For orders purchasing design service + print and bind, 100% of design service fee is due up front and 100% of print and bind fee is due when approved for print.
Additional fees accrued during the design process will be charged when design is complete.
Sample orders are charged 100% up front for design, print and bind fee together.
7. CANCELLATION POLICY
50 % of the initial charge will be refunded if requested within one week of placing your order or before Dekora Album sends designs. No refunds will be given after designs have been sent. No refunds will be given for any samples of any kind.
All Other Orders:
100% of the total charge will be refunded if requested within 24hrs of placing your order. 50% of the total charge will be refunded if requested within 48hrs of placing your order. No refunds will be given after 48hrs from the time you place your order.
8. RUSH ORDERS
Rush orders can be processed for an extra fee. Dekora Album approval is needed. You will be charged 50% the total service/album cost, and it will be applied to final amount. Payment will be due in full, before production begins on the album. For example: $1000 (final cost of book) + $500(Rush) = $1,500 New Total Due. Expedited shipping is not included in the rush fee.
PLEASE NOTE: The “Rush Order Service” is NOT available on or after the holiday deadlines as noted on our website each year
9. MODIFICATIONS to ORDERS
Elements (album size, images, text, etc.) pertaining to the design of an album can be changed for free up to 72 hours after placing order. After 72 hours, all applicable fees will be will be added to the remaining balance.
Once the final approval form has been submitted, all liability/responsibility regarding the accuracy and quality of the design will be with the photographer. No changes can or will be made regarding the design of the order once this form has been submitted. Dekora Album will take no responsibility for design errors in printed materials once this is complete. Any Re-Prints needed due to a design error will be at the photographers’ expense.