FREQUENTLY ASKED QUESTIONS
You can shop on-line via the SHOP and upload your files by sharing (copy & paste) a Dropbox file link in the comment/special instruction box of each product order form. This is done during the ordering process
Alternately you can use WeTransfer to share files after the order is submitted if you prefer. Kindly include the order number and job name in the upload and share it with email@example.com.
Once you have submitted your album design, please allow 3 weeks to print, bind, and have your order shipped or ready for pick-up.
Absolutely! If you are shooting film, your prints and albums will look especially awesome in our fine art giclee album. Your negatives will need to be scanned at a high resolution. They will be 10-20 MB sized files. We recommend that your use your local lab’s roll film scanning service at the time of processing.
Below are some tips on ordering a studio logo die for embossing/imprinting.
Vector Files: AI and EPS | Please note: Tiff or Jpeg files saved as EPS are not a true vector file
Maximum Height: 2 inches
Maximum Length: 3.5 inches
Background must be 100% solid white
Text must be 100% solid black
Design elements must be kept at a minimum. Thin elements may not reproduce in the final die
Cost: $100.00 (1 time fee to create metal die cast)
Your album spreads are printed and bound in sequential order, so naming your files correctly is important. We suggest that you use a sequence number at the beginning or at the end of the file name and that each sequence number has two digits. For example 1 would actually be 01. A full filename therefore could be…
and so on…
If you are uploading multiple designs against one order number please include the design name in the file names so we can differentiate your layouts.
Absolutely. Our albums are individually handmade and we’re proud of the skill and craft that goes into their production. Each album is guaranteed for life from manufacturing defects.
The guarantee does not cover issues regarding excessive wear, mishandling, liquid & food damage or with the original layouts supplied or mistakes when ordering, such as incorrect client’s names for debossing. Please thoroughly check your order and contact us as soon as possible should there be an error with the order.
If there is ever a manufacturers concern please do not hesitate to contact us.
You can order your sample the same way you would place a regular order. Samples for your studio are 30% off on most of our products. All studio samples will be imprinted, “Studio Sample” on the inside back cover.
Sample Discount Rates
Album and Book : 30%
Box and Folio : 25%
Slip in Mat : No Applicable Discount
Loose print box & Prints : No Applicable Discount
Style Board : No Applicable Discount
There is no limit to the number of studio samples your order. However all studio samples are marked “STUDIO SAMPLES” on the inside of the album and cannot be used for sale.
We currently don’t have loaner album program.
When it comes to colour correction, we don’t touch your images. It is sometimes hard for us to determine if an image has been edited for artist effect or by error. So, when it comes to colour calibration and correction we ask for you to send us print ready images.
Yes we always have one of our specialists review your order prior to sending it out for printing. Should we find any errors or mistakes you will immediately be contacted so we can quickly get the issue resolved. We pride ourselves on giving every album our “white glove” service and make sure that you receive it in perfect condition every time.
If we pick up an issue before print, or if you contact us before the album goes to print, then the answer is yes. If your album has gone to print it may be possible to replace a spread before binding but there will be an additional charge per spread. In either case, if you need to make a change please contact us as soon as possible.
We do sell our swatch kit. You can choose up to 10 cover materials which are wrapped in thick 4X6 boards. Each piece is labeled on the back, making it easier than ever to identify your favourites! All 10 pieces come in a beautiful handmade box and costs $100. We will credit $50 when you order a regular Flushmount Album.
We couldn’t agree more! Especially if you have been using other companies for your printing. We can run one 4X6 for you as a test print. Just let us know what paper type you would like to see. To take advantage of this service, please email layouts and request to firstname.lastname@example.org. Shipping fee will be applied.
PRODUCTION / AFTER PURCHASE
We can not guarantee that we can change your order because we might initiated production already. If you require a changes, please email us to email@example.com immediately with your order number and details, we will speak to our bindery if the change still can be made.
We can not replace the spread, the album needs to be reprinted.
Contac us with your order details, we can give you some suggestions.
If we made mistake :
We will arrange the return and turn around as soon as possible.
If you made mistake :
Wrong images, typos, etc.
We can replace the cover or vellum entrance sheet, we can not replace the page (or spread).
You would need to return the album to us with appropriate packaging to protect the album, all original interleaf paper for fine art paper to avoid ink rubbing against facing pages. We can not be responsible for damages returned album due to poor packaging.
Yes we ship orders to clients all over the world. If you would like a quote email us at: firstname.lastname@example.org